Support Policy

🕐 Support Time

• Support Hours: Monday to Friday, 2:00 AM – 11:00 AM UTC (9:00 AM – 6:00 PM GMT+7).
• We respond to all inquiries within 1 business day.

💬 Support Channel/Language

• We provide support in both English and Vietnamese.
• Our primary support channel is the in-app Live Chat.

✅ What We Can Help You With

We will happy to help you with:

• Feature guidance: Step-by-step instructions on how to use any feature.
• Troubleshooting: Identify and resolve common issues.
• Bug fixes: Investigate and resolve reported bugs.
• App updates: Get the latest improvements and feature releases.

❌ What We Are Unable to Support

We will not be able to help you with:

• Custom feature development: We only release updates for all users based on overall seller demand
• POD resources: We do not provide cliparts, design assets, or trend insights.

For other requests or support that are not mentioned above, please contact us directly via Live Chat. We will do our best to assist you, depending on the resources available at the time.

Updated on: 08/10/2025