When you use Persify, any new order linked to a product that uses a Persify artwork will be synced to the system after you click Sync Order. These orders will appear in the Orders section.

The primary order statuses include: New, Ready to send, Sent, Fulfilled, Failed to send, and Archived.

New

When an order is synced to Persify, it will have the status New.

In this status, you can:

• Split order
• Personalize order
• Archive order

• View and copy the print file link for rendered designs (if your order contains multiple designs)

In the personalize order section, you can:

• Render print file
• Edit shipping information (if the product is connected to a vendor integrated with our system).

Once the print file is rendered, the status will change to Ready to send.

Ready to send

After the design is rendered, the order status changes to Ready to send.

In this status, you can:

• Split order
• Send to vendor
• View file
• Copy print file link
• Edit order
• Archive order

In the edit order section, you can:

• Render print file
• Edit shipping information (if the order comes from a product connected to a vendor integrated with our system).

Sent

This status means the order has been successfully sent to the fulfillment provider.

In this status, you can view print file and copy its link.

Fulfilled

This status means the order has been completed and is out for delivery.

In this status, you can view print file and copy its link.

Once the vendor updates the tracking number, it will automatically sync to your Persify order.

Failed to send

If any issues arise while the system tries to push your order to the fulfillment service, the status will change to Failed to send.

In this status, you can:

• Retry Send to vendor
• See detail
• View file
• Copy print file link
• Archive order

After clicking See detail, you can check the failure reason, edit shipping information, edit personalization, re-render the print file.

Archived

In this status, you can only unarchive the order.

Updated on: 29/07/2025