> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.persify.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Order Details

Your new orders will be synced to Persify after you click the **Sync Order** button from your extension. These orders will then appear in the **Orders** section. 
Each order can contain one or multiple items.

# How to Access the Order Details Screen

There are two ways to view the order details:

1. Option 1: Go to the **Orders** section → Click on the **Order number**.

![](https://storage.crisp.chat/users/helpdesk/website/-/c/7/9/0/c7909319124ac800/image_1mm97ec.png)

2. Option 2: Go to the **Orders** section → Click the **three-dot** icon in the **Action** column → Select **View Details**.

![](https://storage.crisp.chat/users/helpdesk/website/-/c/7/9/0/c7909319124ac800/image_zhhqm3.png)

# What You’ll Find in the Order Details

The order details screen includes:
* All items in the order
* Listing title
* Selected variant
* Quantity
* Customer note
* Shipping information
* .....

![](https://storage.crisp.chat/users/helpdesk/website/-/c/7/9/0/c7909319124ac800/image_tp964g.png)

# Primary Actions in Order Details

### 1. Split order

If the customer's note includes personalization for multiple designs or quantities, use the **Split Order** feature to generate separate print files:
* Click the icon next to the quantity → Click **Split** to add a new split
* Enter the desired quantity for each split, or click **Remove** to delete
* Click **Save** to apply changes

![](https://storage.crisp.chat/users/helpdesk/website/-/c/7/9/0/c7909319124ac800/image_rog31q.png)

|| Each split is treated as a separate item in the order details. You can only split orders that are in one of the following statuses: **Missing Artwork**, **Waiting Approval**, or **Ready to Fulfill**.

### 2. Add Artwork, Personalize, Regenerate, Copy Print Files, Archive Order

For more details on these actions, refer to the following guides:
* [How to Add Artwork for a Variant in Order](https://support.persify.io/en/article/how-to-add-artwork-for-a-variant-in-order-1vjbogi/)
* [How to Add Artwork for Listings in Listing Management](https://support.persify.io/en/article/how-to-add-artwork-for-listings-in-listing-management-xkj919/)
* [How to Personalize an Order and Render a Print File](https://support.persify.io/en/article/how-to-personalize-an-order-and-render-a-print-file-1kq4z5a/)
* [How to Archive Orders in Persify](https://support.persify.io/en/article/how-to-archive-orders-in-persify-1qh7rfu/)

### 3. Replace artwork

To replace artwork for an order item:
* Click the **three-dots** button → Select **Replace artwork**.

![](https://storage.crisp.chat/users/helpdesk/website/-/c/7/9/0/c7909319124ac800/image_5rfv5c.png)

* Click **Continue to replace** to confirm.

![](https://storage.crisp.chat/users/helpdesk/website/-/c/7/9/0/c7909319124ac800/image_1260sih.png)

|| Tick "**Replace artwork for similar items"** to apply the changes to all future orders of the same variant.

* Select the artwork you want → Click **Replace Artwork**.

![](https://storage.crisp.chat/users/helpdesk/website/-/c/7/9/0/c7909319124ac800/image_1jco1pp.png)

* Click **Back** if you want to adjust the fulfillment setup for that variant before replacing the artwork.

### 4. Edit Shipping Information

To edit the customer’s name, address, or phone number:
* Click the **pencil icon** in the **Shipping Information** section (right-hand side)
* Make your changes → Click **Save**

![](https://storage.crisp.chat/users/helpdesk/website/-/c/7/9/0/c7909319124ac800/image_1jmx00m.png)

### 5. Ignore Order Item

If you do not want to process this order item, click the **Ignore** button → click **Ignore Item** to confirm.

![](https://storage.crisp.chat/users/helpdesk/website/-/c/7/9/0/c7909319124ac800/image_xi5isq.png)

|| Tick "Also ignore this variant in my listings" to automatically ignore all future orders of the same variant.

Ignored order items can be found in the **Ignored** tab. You can undo this anytime in **Listing Management** by clicking the **Restore** button on that variant.

![](https://storage.crisp.chat/users/helpdesk/website/-/c/7/9/0/c7909319124ac800/image_1vckmlr.png)

# Primary Item Statuses

Order items can go through the following statuses: **Missing Artwork**, **Waiting Approval**, **Ready to Fulfill**, **Processing**, **Sent**, **Failed to Send**, **Fulfilled**, and **Ignored**.

![](https://storage.crisp.chat/users/helpdesk/website/-/c/7/9/0/c7909319124ac800/image_1gk609g.png)

|| For **in-house vendors**, items **cannot be sent through Persify** and therefore **will not** have the statuses: **Processing**, **Sent**, or **Failed to Send**.

### 1. Missing Artwork

This status appears when that item has not been linked to artwork in Persify.

In this status, you can:
* Split order
* Add artwork
* Ignore item
* Edit shipping information
* Archive order

![](https://storage.crisp.chat/users/helpdesk/website/-/c/7/9/0/c7909319124ac800/image_xkwze4.png)

### 2. Waiting Approval

This status appears when:
* The item is synced from a product linked to Persify artwork,
* or after the item has artwork added manually.

In this status, you can:
* Split order
* Edit design
* Approve design
* Ignore item
* Replace artwork
* Edit shipping information
* Archive order

![](https://storage.crisp.chat/users/helpdesk/website/-/c/7/9/0/c7909319124ac800/image_1rn9dat.png)

### 3. Ready to Fulfill

Once the design is rendered, the item moves to the **Ready to Fulfill** status.

In this status, you can:
* Split order
* Copy print file link
* Edit design
* Regenerate print file
* Send to vendor (with Integrated Fulfillment) / Mark as Fulfilled (with Manual Fulfillment)
* Ignore item
* Edit shipping information
* Replace artwork
* Archive order

![](https://storage.crisp.chat/users/helpdesk/website/-/c/7/9/0/c7909319124ac800/image_1lgyvw4.png)

### 4. Processing

Once you send the item to a vendor, the status changes to **Processing**.

In this status, you can:
* Copy print file link
* Edit shipping information
* Archive order

![](https://storage.crisp.chat/users/helpdesk/website/-/c/7/9/0/c7909319124ac800/image_1y4pqei.png)

|| This status does not apply to **in-house vendors**.

### 5. Sent

This status appears when the item was successfully sent to the fulfillment provider.

In this status, you can:
* Copy print file link
* Edit design
* Regenerate print file
* Edit shipping information
* Replace artwork
* Archive order

The **Fulfillment Information** will be shown in the order details after a successful send.

![](https://storage.crisp.chat/users/helpdesk/website/-/c/7/9/0/c7909319124ac800/image_1kgvn8y.png)

|| This status does not apply to **in-house vendors**.

### 6. Fulfilled

* For **integrated fulfillment**, this status is applied once the item is completed and out for delivery.
* For **manual fulfillment**, this status is applied after clicking the **Mark as Fulfilled** button.

In this status, you can:
* Copy print file link
* Edit design
* Regenerate print file
* Edit shipping information
* Replace artwork
* Archive order

If using integrated fulfillment, the tracking number will automatically sync to the order once the vendor updates it.

![](https://storage.crisp.chat/users/helpdesk/website/-/c/7/9/0/c7909319124ac800/image_mhmbu7.png)

### 7. Failed to Send

If any issues arise while the system pushes your order to the vendor, the status changes to **Failed to Send**.

In this status, you can:
* Copy print file link
* Edit design
* Regenerate print file
* Retry sending to vendor
* Edit shipping information
* Replace artwork
* Archive order

To check the failure reason, hover over the warning icon next to the status.

![](https://storage.crisp.chat/users/helpdesk/website/-/c/7/9/0/c7909319124ac800/image_dyscpo.png)

|| This status does not apply to **in-house vendors**.

### 8. Ignored

You can mark an item as **Ignored** if you do not want to process it.

In this status, you can:
* Copy print file link
* Edit design
* Regenerate print file
* Edit shipping information
* Replace artwork
* Restore item
* Archive order

![](https://storage.crisp.chat/users/helpdesk/website/-/c/7/9/0/c7909319124ac800/image_wzyzsq.png)

|| Once restored, the item will return to its previous status.