Articles on: Orders

Order Details

Your new orders will be synced to Persify after you click the Sync Order button from your extension. These orders will then appear in the Orders section.

Each order can contain one or multiple items.

How to Access the Order Details Screen

There are two ways to view the order details:

Option 1: Go to the Orders section → Click on the Order number.

Option 2: Go to the Orders section → Click the three-dot icon in the Action column → Select View Details.

What You’ll Find in the Order Details

The order details screen includes:

All items in the order
Listing title
Selected variant
Quantity
Customer note
Shipping information
.....

Primary Actions in Order Details

1. Split order

If the customer's note includes personalization for multiple designs or quantities, use the Split Order feature to generate separate print files:

Click the icon next to the quantity → Click Split to add a new split
Enter the desired quantity for each split, or click Remove to delete
Click Save to apply changes

Each split is treated as a separate item in the order details. You can only split orders that are in one of the following statuses: Missing Artwork, Waiting Approval, or Ready to Fulfill.

2. Add Artwork, Personalize, Regenerate, Copy Print Files, Archive Order

For more details on these actions, refer to the following guides:

3. Replace artwork

To replace artwork for an order item:

Click the three-dots button → Select Replace artwork.

Click Continue to replace to confirm.

Tick "Replace artwork for similar items" to apply the changes to all future orders of the same variant.

Select the artwork you want → Click Replace Artwork.

Click Back if you want to adjust the fulfillment setup for that variant before replacing the artwork.

4. Edit Shipping Information

To edit the customer’s name, address, or phone number:

Click the pencil icon in the Shipping Information section (right-hand side)
Make your changes → Click Save

5. Ignore Order Item

If you do not want to process this order item, click the Ignore button → click Ignore Item to confirm.

Tick "Also ignore this variant in my listings" to automatically ignore all future orders of the same variant.

Ignored order items can be found in the Ignored tab. You can undo this anytime in Listing Management by clicking the Restore button on that variant.

Primary Item Statuses

Order items can go through the following statuses: Missing Artwork, Waiting Approval, Ready to Fulfill, Processing, Sent, Failed to Send, Fulfilled, and Ignored.

For in-house vendors, items cannot be sent through Persify and therefore will not have the statuses: Processing, Sent, or Failed to Send.

1. Missing Artwork

This status appears when that item has not been linked to artwork in Persify.

In this status, you can:

Split order
Add artwork
Ignore item
Edit shipping information
Archive order

2. Waiting Approval

This status appears when:

The item is synced from a product linked to Persify artwork,
or after the item has artwork added manually.

In this status, you can:

Split order
Edit design
Approve design
Ignore item
Replace artwork
Edit shipping information
Archive order

3. Ready to Fulfill

Once the design is rendered, the item moves to the Ready to Fulfill status.

In this status, you can:

Split order
Copy print file link
Edit design
Regenerate print file
Send to vendor (with Integrated Fulfillment) / Mark as Fulfilled (with Manual Fulfillment)
Ignore item
Edit shipping information
Replace artwork
Archive order

4. Processing

Once you send the item to a vendor, the status changes to Processing.

In this status, you can:

Copy print file link
Edit shipping information
Archive order

This status does not apply to in-house vendors.

5. Sent

This status appears when the item was successfully sent to the fulfillment provider.

In this status, you can:

Copy print file link
Edit design
Regenerate print file
Edit shipping information
Replace artwork
Archive order

The Fulfillment Information will be shown in the order details after a successful send.

This status does not apply to in-house vendors.

6. Fulfilled

For integrated fulfillment, this status is applied once the item is completed and out for delivery.
For manual fulfillment, this status is applied after clicking the Mark as Fulfilled button.

In this status, you can: